Refund policy

At DukaanExpress, we strive to deliver quality products and a smooth shopping experience.

🚫 No Return Policy

We do not accept returns for products once they have been delivered.

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🔁 Replacement Eligibility

We only offer replacements under the following conditions:

• The product received is damaged, or
• You received the wrong item

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⏱ Reporting an Issue

To be eligible for a replacement:

• You must contact us within 24 hours of delivery
• Provide:
  
  • Clear photos/videos of the issue

📧 Email: contact@dukaanexpress.com

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📦 Replacement Process

• Once your request is reviewed and approved, we will arrange a replacement at no additional cost
• The replacement will be shipped within 2–5 business days

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❌ Non-Eligible Cases

We do not offer replacements for:

• Change of mind
• Incorrect size/color selected by the customer
• Minor variations in product appearance (due to lighting or display differences)

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